Terms of Service
Last updated:
This translation is provided for convenience. If it differs from the Indonesian version, the Indonesian version prevails.
1. Acceptance
These Terms govern the use of BizCore Suite ("BizCore"), software provided as a service by BizCore. By signing up for or using BizCore you accept these Terms on your own behalf and on behalf of the business you register. If you do not accept them, do not use BizCore.
2. Accounts
The person who signs a business up becomes its owner and is responsible for everyone they invite. Keep your password secret; one account is for one person. Give accurate details when you sign up — your email address or phone number is confirmed with a one-time code. Tell us at once if your account is used without your permission.
3. Plans and limits
BizCore is offered in Free, Business and Enterprise plans. Each plan has limits — such as the number of portals of your choice, users, companies, branches and AI credits — as shown on the pricing page at the time. Some portals (such as Accounting, Tax, HR, Manufacturing and Executive) are available on paid plans only. We may change prices and limits with at least 30 days' notice; a change never applies to a period you have already paid for.
4. Trial
Where a trial is offered in the app, a business's owner may try the Business plan once per business, without payment, for the period shown. At the end of the trial the business returns to the Free plan unless you subscribe.
5. Payment
Paid plans are billed in advance, monthly or yearly, in Indonesian rupiah, for the cycle you choose. You can pay by bank transfer with proof of payment, or by any other method offered at checkout. A plan starts once the payment is verified. Applicable tax is shown on the invoice. Refunds follow our Refund Policy.
6. Cancelling and downgrading
You may cancel a subscription at any time; the plan stays active until the end of the period paid for, then the business returns to the Free plan. If a renewal is not paid, we allow a grace period before the plan returns to Free. Downgrading never deletes your data: whatever is over the Free limits is kept, and is available again once you upgrade or choose which portals and users stay active.
7. Acceptable use
Use BizCore for lawful business purposes. You may not reverse engineer it, spread malware, disrupt the service, store unlawful content, or use invitations, forms or messages to send spam.
8. Your data
The business data you put into BizCore is yours. We process it only to provide the service, as our Privacy Policy explains, and you can export it at any time. For personal data about other people that you keep in BizCore — your employees, patients or customers — your business is the data controller and we process it on your behalf.
9. Closing an account
You may close your business's account at any time by contacting us. We may suspend or close an account that breaks these Terms after 7 days' notice, or at once when the breach endangers the service or other users. After closure the data is kept for at least 30 days so that it can be exported, and it is not permanently deleted without the owner's written request, unless the law requires otherwise.
10. Limitation of liability
BizCore is provided "as is". We are not liable for indirect losses, for data loss caused by natural disasters, or for disruptions caused by third parties beyond our control. Our total liability is limited to the amount you paid us in the 12 months before the claim.
11. Changes to these Terms
We may change these Terms. Material changes are announced at least 30 days in advance by email or in the app. Continuing to use BizCore after a change takes effect means you accept it.
12. Governing law
These Terms are governed by the laws of the Republic of Indonesia. Disputes are first settled by deliberation and, failing that, by the Indonesian National Board of Arbitration (BANI).
13. Contact
Questions about these Terms: BizCore, Contact, or through our contact page.