Back to Features
IT Helpdesk & Ticketing Software
Available in Business & Enterprise plansManage IT tickets with SLA tracking, knowledge base, escalation, and screen recording.
Screenshot will be displayed here
Key Features
Ticketing — create and track problem tickets with priority levels
SLA tracking — monitor response and resolution times per SLA
Knowledge base — solution articles for frequently occurring issues
Auto-escalation — tickets exceeding SLA are automatically escalated
Screen recording — record screen for issue documentation
Ticket categories — organize tickets by type and department
Performance reports — analyze resolution times and ticket volume
Why BizCore Helpdesk?
BizCore Helpdesk ensures every IT issue is recorded and resolved on time. SLA tracking helps maintain IT service quality.
Integrated with Chat for real-time communication, Wiki for knowledge sharing, and Project for complex task escalation.